Holiday Helpline and Admin support hours

During the holiday period, Mercer (the Scheme’s administration manager) will close on the evening of Friday 19 December 2025 and reopen on Monday 5 January 2026. This closure will have an impact on various processes including withdrawal payments, regular member contributions updates and other forms processing. These services will be affected not only during the closure period but also leading up to it.

If you have any withdrawal requests that need to be processed during the holiday period, please ensure that they are sent to Mercer at nztrsserp@mercer.com no later than Friday 12 December 2025.The Helpline will remain available leading into the holiday season and will also operate on 29, 30 and 31 December, apart from the national public holidays (25 & 26 December, 1 & 2 January). Their hours are 9am to 7pm, Monday to Friday and you can contact them on 0508 4 TEACH (0508 4 83224) or email us atnztrsserp@mercer.com.